Mexican Airports Will Reduce Queues Through Digital Intelligence Solutions

Volaris, a Mexican ultra-low cost carrier and Zamna announced a partnership to allow the airline to use digital intelligence to reduce excessive queues at airports.

Improving passenger experience

Volaris and Mexico City International Airport's new partnership will improve efficiency at airport check-ins for international flights. This partnership will improve the passenger experience and reduce queue time.

Zamna has released a statement stating that its tech solution verifies passenger data before they arrive at an airport. The partnership will enable the London-based firm to enter the Latin American Market. Volaris employees have had to check and process travel documents each time a passenger flew. The airline can now instantly verify that each passenger's identity and travel documentation are in compliance with the many travel regulations. Carlos Alberto Gonzalez said Volaris' IT Director:

"We are particularly keen to reduce check-in time as much as possible through technology and innovation. Our goal in partnering with Zamna is to not only improve the experience for the passenger but to see benefits on the operation cost side as well. Each time somebody checks in digitally, it will reduce the labor and associated costs previously needed on the check-in desk."

Zamna uses digital intelligence. Zamna's technology verifies passengers' documents and compares them to a dynamic regulatory checklist based on the destination of travel, according Rodrigo Tame. The company representative for Latin America mentioned: "This solution can ensure that travelers on selected Volaris flights are instantly pre-cleared to fly at the point of check-in - way in advance of their arrival at the airport."

The new solution has not been announced by either company. Volaris operates 76 international flights per week from Mexico City. Volaris offers 76 weekly international flights from Mexico City. Volaris' main international routes departing from MEX include Chicago O'Hare with 11 weekly flights, Los Angeles with eight, and Lima (with one daily flight), Las Vegas, Houston and Bogota.

MEX saturation levels

Mexico City International Airport has the highest passenger traffic in Latin America. The airport recorded 46.2 million passengers in 2010, a 28.2% rise compared to the year before, but still below the pre-pandemic levels. MEX is larger than other Latin American hubs like Bogota and Sao Paulo Guarulhos.

MEX has been plagued by severe congestion, especially during peak hours. This led to a variety of solutions. Former government attempted to build an airport that has since been cancelled. The new airport was built by the current government, but it is located in a completely different area. It is gradually -and sometimes forcefully- moving some MEX operations to this new Felipe Angeles International Airport. It has also reduced the number MEX's hourly operations.

These are just a few of the new technologies that have been introduced by airlines. Mexico's major three airlines have digital check-ins. Volaris has a bag drop system that makes airport arrivals faster.

Source: simpleflying.com