Technical Issue with Helsinki Airport Baggage Distribution System Resolved

A technical issue that impacted the handling of departing baggage at Helsinki Airport on the morning of October 3, 2024, has been resolved. The baggage distribution system was restored around 9:30 AM, and normal check-in and baggage handling operations resumed at approximately 10:00 AM.

Details of the Incident

The fault affected the handling of checked baggage for departing passengers between 4:00 AM and 9:30 AM at Helsinki-Vantaa Airport. Upon detecting the issue, Finavia promptly activated a backup system for checked baggage handling, enabling some baggage to be loaded onto flights as scheduled. However, the technical malfunction led to significant delays in baggage handling, resulting in slower check-in processes and several flights departing without all checked baggage.

Resolution and Next Steps

Following the restoration of the system, all checked baggage left in the check-in area from the morning flights has been transferred to the baggage handling system. These bags will undergo security screening and X-ray checks in accordance with EU regulations. Airlines are committed to delivering the delayed baggage to their respective customers. For any inquiries regarding baggage, passengers are advised to contact their airline directly.

Apology and Capacity Information

Finavia sincerely apologizes for the inconvenience caused by the technical issue.

Helsinki Airport Baggage Logistics Overview

• Hourly Capacity: 14,800 bags (departing and transfers)
• Baggage Handling Centre Size: 28,000 square meters
• Storage Space in the Baggage Hotel: 2,400 bags
• Baggage Lines: 15 kilometers
• Baggage Claim Hall Size: 12,000 square meters (arrivals)
• Baggage Claim Carousels: 10 units + 2 special baggage lines