Saudia is the first Middle Eastern airline to use the Amadeus Nevio

The two companies have announced that they would be working together to upgrade to a new generation of streamlined and comprehensive retailing technology.

The Saudi national airline announced its intention to become even more customer-focused by working with Amadeus on the introduction of Amadeus Nevio, a new modular solution for complete airline retailing, service, and delivery. The airline will increase its profits, stand out from the competition, and provide superior service to its customers with the use of new modular technology that powers business solutions.

In line with the IATA's goal of a more innovative and contemporary shopping experience, these new solutions would help Saudia to improve every element of its business in order to become more focused on customers. By switching to Amadeus Nevio, the airline will be able to provide customized itineraries that include not only its own offerings but also those of its hotel, airport, and destination service partners.

Using dynamic pricing, Saudia can provide its customers a competitive edge by providing them with flexible pricing plans based on their individual requirements.

Saudia plans to employ Amadeus technology to disseminate its cutting-edge merchandising offerings across as many channels as possible, facilitating seamless NDC booking processes.

Whether it's the airline's digital touchpoints, contact centre, or airport service stations, Saudia wants to make it easier for passengers to self-serve. Using a mobile app, for instance, customers may quickly and simply modify their reservation by including or excluding optional services.

The airline has also decided to update its approach to network and schedule planning.

Artificial intelligence (AI) and other technologies will assist Saudia in foreseeing the likelihood of flight disruptions, allowing the airline to construct schedules that provide improved reliability and are better suited to the realities of the competitive market.

Together, Amadeus and Saudia will help the airline make the switch from the current-generation Amadeus Altéa Passenger Service System to Amadeus Nevio, which is based on novel offer and order concepts. With the help of intelligent bridging, the airline can guarantee service continuity and make the change at their own speed.

To help the national carrier get the most out of the retail transformation, Amadeus and Saudia will staff new, co-located Innovation Centres where the two companies can collaborate on developing and implementing new capabilities in a matter of days.

 

source: breakingtravelnews.com