Munich Airport: Over A Thousand Passengers Left Stranded

Airline customers are unhappy with the service they have received.

Passengers expressed frustration as Munich airport grapples with severe snow-related disruptions, leading to flight suspensions and cancellations affecting over 80% of scheduled flights. Stranded since the onset of wintry conditions, around 1,500 travellers faced uncertainty, some spending multiple nights in terminals.

The airport urgeed passengers not to travel without confirmed flight details and advises against in-person rebooking, redirecting inquiries to airlines. While amenities like camp beds, food, and drinks are provided, some opted to stay due to visa constraints or reluctance to book reimbursed hotel rooms.

Social media buzzes with complaints about service quality, with passengers citing multiple flight cancellations. The airport cited the rarity of such heavy snowfall as a primary challenge, reminiscent of a similar incident last year when 133 flights were grounded due to a frozen runway.

Questions arose about the airport's snow management capabilities, prompting comparisons to other airports. Munich airport attributed the struggle to "wet snow" conditions caused by temperatures hovering around freezing, unlike colder weather that yields firmer snow for easier clearance.

Both airport and airlines advised passengers to check flight statuses via official channels and refrain from airport visits sans confirmed flights. Lufthansa anticipated continued disruptions, offering flexible ticket changes and cancellations.

Deutsche Bahn echoed travel advisories, facing severe train disruptions and urging travellers to delay plans. Passengers impacted by weather-related cancellations can reschedule trips, alter routes, cancel seat reservations, or seek refunds as tracks gradually improve.

As previously reported, Munich's local and regional train services faced similar challenges, with connections to Innsbruck, Salzburg, and Zurich suspended but expected to resume shortly. DB alerts travellers across Germany to potential cancellations and delays due to the freezing weather.

 

Source: euronews.com