RENAI: Renaissance Hotels' AI Virtual Concierge Pilot

Amazing AI technology will come to Renaissance Hotels as a virtual AI concierge.

A groundbreaking initiative, this unprecedented blend of cutting-edge technology and human interaction aims to assist Renaissance Hotels' Signature Navigators and is currently undergoing testing at various locations throughout the United States.

Travelers lodging at designated Renaissance Hotels, part of the extensive Marriott Bonvoy portfolio encompassing over 30 hotel brands, will soon gain immediate entry to endorsed, insider suggestions for lively cocktail venues, offbeat attractions, top-notch breakfast spots, and more via an exhilarating new virtual concierge service. The brand has revealed a trial program for RENAI By Renaissance (pronounced "ren-A"), signifying Renaissance Artificial Intelligence, offering a 24/7 well-connected local experience directly from guests' smartphones.

RENAI By Renaissance marks the latest advancement of the brand's distinctive Navigator program, connecting hotel guests with personally curated local experiences from Renaissance Navigators – hotel associates deeply immersed in the neighborhood. Pioneering as the first of its kind across multiple properties, RENAI By Renaissance merges the newest technology with the hallmark hospitality defining the Renaissance experience.

Acknowledging the interest of Renaissance Hotel guests in clever and personality-infused emerging tech, RENAI By Renaissance blends human touch with AI power. Renaissance Navigators have contributed their insights to train RENAI By Renaissance with their top selections, designated by a compass emoji. It utilizes ChatGPT and reputable open-source outlets, contributing recommendations to a constantly refreshed "black book" directory verified by human Navigators. This ensures users can trust the suggestions as an authentic reflection of the neighborhood.

Guests can now test RENAI By Renaissance at The Lindy Renaissance Charleston Hotel, Renaissance Dallas at Plano Legacy West Hotel, and Renaissance Nashville Downtown.

Eddie Schneider, Global Brand Director, Renaissance Hotels, remarked:

“Our Navigators celebrate the culture, ideas, people and talents of their neighborhoods and provide their personal recommendations on what to see and do in their backyard. RENAI By Renaissance makes this even more accessible and inclusive. We were already in the process of evolving our signature Navigator program when technology leaps presented a serendipitous opportunity to fuse our Navigators’ human insights with time-saving technology. With today’s travelers having access to an overwhelming amount of information, our goal is to help them cut through the clutter and provide a personalized guest experience with regularly updated tips for local discovery.”

For guests desiring pre-trip research or early engagement with the concierge, scanning a QR code connects them with RENAI By Renaissance via text message or WhatsApp. Guests receive Navigator-verified recommendations and special deals on dining, tours, and more. For comprehensive assistance, RENAI By Renaissance encourages guests to meet with a Renaissance Navigator on-site for additional tips, local connections, and discounts.

Following the pilot phase, Renaissance Hotels plans a broader rollout of the AI-powered concierge service in 2024, including over 20 properties globally by March 2024. The expanded program is expected to feature enhancements like additional communication platforms such as Instagram and curated recommendations from neighborhood tastemakers, fostering a dynamic, exclusive directory for Renaissance Hotels worldwide.

Source: traveldailynews.com