United Airlines equips airport staff with iPhones

The company's customer service representatives in US will receive Apple’s iPhone 6 Plus, to more efficiently meet their customers needs

More than 6.000 US hub-based United Airlines customer service representatives will receive their new work phones during the next year.

The iPhones will help the company's agents to more efficiently assist customers during airport boarding procedures, including printing boarding passes and baggage tags or providing alternate flight options when needed. The future step is to expand these services by including additional tools to provide full check-in capabilities directly in the airport lobbies.

Jon Roitman, senior vice president of airport operations at United airlines, declared:

“Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times.

“We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees.”

The company's officials decision of equipping ground staff with the new smart devices follows the airline’s distribution of iPhones and iPads to flight attendants and pilots in the summer of 2011.