Lufthansa Group Airlines Integrate Apple AirTag for Baggage Tracking

Lufthansa Group airlines have launched a new baggage tracking service by integrating Apple AirTag’s location feature across their fleet. Passengers of Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings can now privately and securely share the real-time location of their baggage using Apple AirTag or Find My network accessories, helping to provide smoother and more transparent tracking.

A New Way to Track Baggage

The integration of Apple AirTag into the airlines' baggage tracking system offers customers an added layer of convenience. Using the familiar digital channels of the baggage tracing service, passengers can now follow their luggage’s location throughout their journey. This innovation improves overall baggage handling and offers a more seamless travel experience.

Dieter Vranckx, Member of the Executive Board and Chief Commercial Officer of Lufthansa Group, emphasized:
“Our Digital Hangar team of experts is constantly innovating to offer new digital services that enhance the customer journey. The integration of Apple AirTag data is just one of many ways we are improving the travel experience across our group airlines.”

Improved Efficiency and Speed in Handling Irregularities

Passengers will also benefit from quick solutions in case of any baggage issues. Through the Lufthansa Group's app and website, customers can now access faster assistance, ensuring a smoother process when baggage tracking doesn't go as planned.

Oliver Schmitt, Head of the Lufthansa Group Digital Hangar, stated:
“We’ve made significant strides in improving baggage tracing in recent months. By integrating Apple AirTag data, we are now able to act more efficiently and quickly, delivering an even better experience for our passengers.”

This new feature is another step in Lufthansa Group's ongoing efforts to enhance the digital experience for travelers and improve operational efficiency.